Jan 31, 2014

Some Turbo.264 HD 1.2.2 users may have to enter Admin password multiple times

Turbo.264 HD 1.2.2 was released on January 30, 2014.

A few users have reported that after launching that build, they have to re-enter their OS X Administrative password at each launch of Turbo.264 HD.

The error message they see is "Administrator access is required to update a component of the Turbo.264 HD software. Type your password to allow this."

We are investigating this problem now.  Affected users can move back to a previous version of the software that should not have this unusual issue.

You can download version 1.2.1 (1611) here:

http://edgedownloads.elgato.com/turbodownloads/support/turbohd_121_1611.dmg

If a new build of Turbo.264 HD is needed to solve this issue, then we will post that version in this article as soon as the problem is resolved.

We apologize for any inconvenience that this problem has caused.